Graham & Brown Wallpaper Rocco Plum

Delivery Information

 Shipping Information

• Delivery Arrangements
• Next Day Order Cancellations & Refunds
• Delivery Prices
• 2 Man Delivery Service
• Pallet Delivery Service
• Delivery Locations
• Late Delivery
• Couriers
• Volumetric Weight

Delivery Arrangements

Our carrier delivers between 9am and 10pm, and in some cases a signature may be required. 
If you are not around, the carrier will try your neighbours, or (if a signature is not required) will try to find a safe, dry place to leave your parcel. 
Alternatively, they'll leave a calling card with the details on how to re-arrange delivery. Or depending on the courier a re-delivery attempt may be made without contact. 
Please note deliveries outside of the UK can take anything up to 10 working days and sometimes longer.

Standard Delivery

If a "Standard Delivery" is selected, your parcel will usually be sent out the following day using a 2-5 day delivery service.

UK Premium Next Day Delivery

All orders using our "Premium Delivery" service, which are received before 12pm Midday, will be sent the same day using a next day delivery service.
Currently, our couriers do not operate over the weekend. 
Orders placed on Friday before 12pm will be delivered on Monday. 
Orders placed on Friday after 12pm, Saturday & Sunday will be delivered on Tuesday. 
All of our next day delivery parcels require a signature upon receipt.
Next day delivery is available to all UK mainland addresses.
We are unable to deliver on a Next day service to Scottish Islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.

Large Items

Any "bulky" items are sent by either a pallet courier or 2 man delivery service. All goods sent by pallet courier use a "2-5 day" service and by 2 man delivery will be within 5 - 7 working days  

Next Day Order Cancellations & Returns

Orders placed for delivery via the next day delivery service cannot be amended or cancelled due to the limited time available between an order being placed and the order being dispatched for delivery.

Delivery Prices

Please see the table below which illustrates our delivery pricing. 
The table below and shipping costs quoted on the product page is only a guide, and can occasionally be inaccurate. 
The exact shipping cost will be confirmed during checkout.

2 Man Delivery Service

Our larger items will be dispatched by our 2 Man delivery service.
We will require a valid contact number, so we are able to book a day and time for the delivery to take place.
Delivery is estimated at 2-5 working days and will be delivered between Monday-Friday, 9am – 5pm (except for bank holidays). 

Pallet Delivery Service

Larger and multiple items ordered will be dispatched by our Pallet delivery service, we will require a valid contact number, so we are able to book a day and time for the delivery to take place.
Standard delivery is estimated at 2-5 working days and will be delivered between Monday-Friday, 9am – 5pm (except for bank holidays).
Next day delivery is 1-2 working days and will be delivered between Monday-Friday, 9am – 5pm (except for bank holidays). 
Orders will need to be received before 12pm Midday to qualify for next day delivery.
Pallets are a kerbside delivery only. Unfortunately for insurance purposes, the drivers are unable to take the pallets to the doorstep or into the property. 
In addition, they are also unable to take the empty pallet away with them.

Free Delivery Service

Free delivery is available on all wallpaper. For items being sent via this service, they are sent on a standard delivery service, therefore your parcel will usually be sent out the following day using a 2-5 day delivery service. Free delivery is not applicable to Premium Next Day Shipping services. 

There may be a surcharge for addresses located outside of mainland UK. 

If you are ordering wallpaper and additional items, your delivery costs will be calculated based on the remaining items in your cart. 

Delivery Locations

The price displayed on the product page is for mainland UK excluding North of Scotland. 
There is a surcharge for delivery to all other areas.

On checkout you will be told the exact surcharge applicable to these locations, depending on the product and location.

Late Delivery

If you have not received your parcel within the allocated timeframe, please send an email to sales@brooklyntrading.co.uk

Brooklyn Trading Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. 
We recommend that you make arrangements for trades’ people to carry out work on your behalf only after your order has been delivered.

Couriers

In order for us to keep our shipping prices low and service levels high, we use a number of couriers which are allocated depending on the different dimensions and weight of your order.

Once a carrier has been assigned, you will be notified of the carrier in your confirmation of dispatch email.

Volumetric Weight

Please note that all parcels have a volumetric weight, which is calculated as follows: W x D x L/4000. 
The higher of the volumetric and actual weight is used by all couriers with regards to shipping costs.

The Small Print

If no one is available to take delivery of your order we will try and leave with a neighbour or in a safe place. If this is not possible we will attempt delivery the following day unless we hear from you. If we are unable to deliver the order the parcel will be held for 5 days by the courier before being returned to us and a refund will be issued.
We reserve the right to restrict these services at any time. We also reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.
All quoted delivery dates and times are estimates and although we will try our best to meet them we will not be responsible if we are unable to do so. We will let you know if we cannot deliver your products within 30 days of when we receive your payment and will give you the option to either wait for the Products or cancel your order and receive a full refund.
We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.
We are not able to process orders or deliver on UK Bank Holidays, Saturdays and Sundays.
All deliveries must be received and signed for by a person over the age of 18. If no one is available to take delivery of your order we will try and leave with a neighbour or in a safe place. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.
Due to insurance guidelines, our delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the delivery address. The recipient of the Products is responsible for any additional lifting once the delivery has been made.
Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.