Returns & Refunds
If you are not entirely satisfied with your purchase please email us firstname.lastname@example.org. we will do our very best to resolve the matter in the most efficient way.
You have 28 calendar days to return an item from the point of purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it and in its original packaging.
We may ask you for the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item if the product is non-faulty/damaged. Original shipping costs for your order are non-refundable.
All returns should be sent to the following address with a covering letter containing contact information and the order reference number:
Brooklyn Trading Ltd (RETURNS)
2 Brindley Road
In the case that Brooklyn Trading arranges the return on your behalf, the cost of return shipping will be deducted from your refund and you will be provided a receipt of the return delivery cost.
Once we receive your item, we will notify you of the status of your refund request after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within 7 days, depending on your card issuer's policies.
A refund will be issued for the full cost of the item(s) returned, the original shipping costs are non-refundable
If you have ordered Wellingtons, Dog Coats & Dog Beds and they are an incorrect size or it simply does not fit, we will offer you an exchange for another size. Please contact us with your request and we will confirm the process.
Exchanges are not available on any other product.
Orders may be cancelled if the item(s) has not been shipped. Please contact us by email or phone as soon as possible to check.
We are not able to cancel an order if the item(s) has been shipped. The order can be returned for a refund if no longer required, we will not be liable for the return postage costs.
Orders placed for delivery via the Next Day Delivery service cannot be amended or cancelled due to the limited time available between an order being placed and the order being dispatched for delivery.
If you have any questions on how to return your item to us, contact us.